Frequently Asked Questions
Everything you need to know about our art supplies and shipping.
How long does shipping take?
We aim to dispatch all orders within 2-3 working days. International shipping typically takes 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your materials, please contact our support team to initiate a return.
Do you ship worldwide?
Yes, we ship our art materials to almost every country on the planet. Shipping costs and delivery times are calculated at checkout based on your specific region.
Are your products eco-friendly?
We strive to make our products as sustainable as possible. Many of our materials are non-toxic and we are constantly working to reduce plastic packaging across our entire range.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link so you can follow your package's journey to your studio.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.